There is lots of information about Covid-19 Coronavirus from all different companies, and here at Cosy Cats, we are no different, we just thought that we would give you an update and some reassurance.
As always your feline friends are safe with us, we have always had a strict cleaning routine and since Covid-19 struck, we have beefed up our regular cleaning routine. As well as the regular deep cleaning of our pens before each of our guests, disinfecting the floors each day, we have added use of antibacterial sprays and hand sanitizer during and after each visitor to the cattery.
We are also taking steps to ensure that we keep our distance from you when you are on-site, we are following the 2-meter rule as strictly as we can. When you are dropping your feline friends off to stay with us, we will ask you to put the carry crate down and step away from it before we pick it up, we will use gloves and antibacterial wipes, for our protection and yours.
Sadly we will have to charge our cancellation fee of 20% of the booking for a straight cancellation. If you want to change the booking to a new date then no fee applies.